Good to know
Office 365 doesn’t support all TIMIFY functionalities right now, which means not everything gets synced 1-1 between your calendars.
To learn more about the app, and how to do use it, check out this article.
TIMIFY -> Office 365 : what gets synced?
✅ All Office 365 Calendar events from the last ten days, and all future events. Your TIMIFY Calendar will continue to be populated with all future events added to Office 365 unless you deactivate the sync.
✅ You can import the resource name(s), the service name, the customer name, and custom data fields for each event.
TIMIFY -> Office 365: what gets synced but is not 1:1 with TIMIFY
TIMIFY Split Bookings. Office 365 imports Split Bookings as a single event. That means a Split Booking with e.g. a 1h interval, 1h gap, and 30 min interval (total duration: 2h 30 min) will sync to Office 365 as a single event, with a duration of 2h and 30 min.
TIMIFY Prep and Follow Up Time. Office 365 combines the service time with the prep and follow up time. So for a booking with a 10 min prep time, a 1h service time, and 5 min follow up time (total: 1h 15 min), this gets synced to Office 365 as a single event, with a duration of 1h 15 min.
Further: When the booking will be deleted on Outlook side, it will not be deleted on TIMIFY side since it can not grasp thee prep and follow up time. When deleted on TIMIFY, it will be also deleted on Outlook as expected.
TIMIFY Connected Booking Series. Office 365 doesn't allow you to delete individual bookings: if you delete one booking in Office 365, all bookings in the series get deleted.
TIMIFY Internal Notes. Sometimes when a booking's internal notes get updated in TIMIFY, the changes aren't updated in Office 365. For this reason, we suggest you use data fields instead. Data fields will sync both ways without issue.
TIMIFY Booking Updates - Bookings only get updated in Office 365 only when you edit the Group Booking Title, the duration, or the start/end time.
Repeat Bookings. If you change the time duration of a single repeat event in Office 365, the booking duration in TIMIFY gets updated, as well as the duration of all future bookings in the series.
TIMIFY -> Office 365: what doesn’t get exported
X TIMIFY Tags. Tags do not get imported to Office 365.
Hint: TIMIFY Booking Updates. Sometimes, when a booking gets updated in TIMIFY, the changes do not get pushed to Office 365 unless you edit the booking duration or booking time as well. To ensure bookings get updated, we suggest you change the time, save the booking, then change the time back to the "correct" time.
TIMIFY bookings can get deleted from Office 365. This is usually triggered by one of the following events:
You uninstall and re-install again the Office 365 App.
You disable the sync from the resource drop-down in the TIMFIY overview tab.
You de-activate the sync - both ways - from your settings tab.