Learn how TIMIFY has helped Sonova with their digital transformation, by delivering a tailored system with online booking, resource management and fully integrated call center
Appointment scheduling & CRM Sync
Sonova, headquartered in Stäfa, Switzerland, is a leading provider of innovative hearing care solutions. The Group operates through its core business brands Phonak, Unitron, Hansaton, Advanced Bionics and the brands of the Audiological Care business, e.g. AudioNova, Geers, Boots Hearing Care, Connect Hearing and Lapperre. Sonova offers its customers one of the most comprehensive product portfolios in the industry – from hearing instruments to cochlear implants to wireless communication solutions. With a wide range of products, eSolutions and care services, the Audiological Care business utilises an omnichannel strategy to ensure they reach every kind of customer in the most convenient and accessible way possible.
Sonova Audiological Care experienced strong growth in recent years and contacted TIMIFY in 2019 seeking a system to facilitate the digitalisation of their expanding branch network. The criteria included:
The unique nature of Sonova Audiological Care’s size and complexity of operations posed a number of key challenges:
A combination of existing TIMIFY functionality and tailored solutions developed by the TIMIFY support team, helped deliver an integration that met and exceeded all criteria, with a short lead time to launch.
The original integration of TIMIFY, but also the ongoing development of new features and functions, have resulted in a highly successful partnership. However, four areas proved crucial to the initial success of the Sonova Audiological Care solution.
As stated above, TIMIFY provides ongoing support and enhancement for our clients, continually pushing the capabilities of the software in alignment with partner demands. Sonova Audiological Care has utilised a number of additional features via the TIMIFY RESTful API, while we are currently supporting the software integration in a further countries.