Learn how VON POLL IMMOBILIEN, an innovative and data-driven real estate broker with years of industry expertise, has chosen TIMIFY as the optimal partner to solve the complexities of property view management and appointment scheduling between sellers, buyers, and financial consultants.
Appointment booking & scheduling
Von Poll Immobilien GmbH is one of the leading real estate companies in Europe, boasting over 350 shops and more than 1500 employees across Europe. From its headquarters in Frankfurt, the company has been committed to making buying, selling and owning real estate easier, more transparent and more successful for over 20 years.To achieve this goal across a significant network, VON POLL IMMOBILIEN has focussed on becoming a modern and agile company that combines traditional real estate values and practices with digital innovation to meet the evolving needs of its clients and customers.
Individual, personal contact with an expert in the regional market continues to be a fundamental element for customers to establish trust, in what is often the biggest transaction of their lives.
Previously, this connection between customers and brokers could only be made via phone, email, online forms or in-person contact – a legacy system that was not delivering a premium experience across the company’s extensive regional and international locations.
Therefore, the evolution of its all-in-one platform, featuring digital real estate tools and services, needed to include a digital appointment booking solution - to transform how customers and brokers connect. Requirements included:
The business model prioritizes personal interactions with experts, but the technical infrastructure is one that has had to evolve as the company has grown internationally. As such, there were some technical challenges facing the integration of any online booking software:
TIMIFY provided a digital appointment booking system that brought huge efficiencies for customers and pre-sales employees in arranging, confirming and delivering a range of appointment types. Vastly improved communications between customers and brokers across multiple channels delivered the premium, personal and effective service expected.
TIMIFY delivered a speedy launch of a comprehensive and scalable new online appointment booking solution, supported through the integration by dedicated project managers and development support. The system delivers on offering flexibility, convenience and personalized services for customers in any region wishing to engage with VON POLL IMMOBILIEN’s expert brokering support.