Agent have personalised access to available slots, making appointment management a breeze. This simplification enhances productivity and reduces errors.
A user-friendly dashboard allows for speedy booking resolutions, reducing wait times, and delighting customers.
Agents are blocked from accessing employee and store calendars, but you can grant them individual permissions to control what they can view and modify.
The TIMIFY Call Centre is an efficient add-on feature designed to streamline the appointment booking process for call centre agents and customers across multiple branches or locations.
Whether you handle telephone inquiries internally or outsource them, with the TIMIFY Call Centre, you can empower agents to quickly schedule appointments or make changes on behalf of customers without providing them direct access to the store or employee's calendar. Once an appointment is booked, cancelled, or modified, it automatically synchronises with the chosen location and the resource's calendar.
The Call Centre can only be used in conjunction with TIMIFY Branch Manager, our solution for multi-location businesses. Please contact us for further information
Gain a clear overview of branches by region. Zoom in for detailed information. Click on a branch for its name and address.
Agents can search for and add customers, effortlessly booking appointments for them at any branch directly from the dashboard.
Agents have the capability to reschedule or cancel appointments at any branch. Scheduling changes are synchronised across calendars in real-time.
Create accounts to manage bookings by region or brand, and invite agents to access all or some of them.
Speed up the scheduling process by finding specific available slots in seconds using our Fast Booking feature.
New bookings, as well as any amendments to appointments, are synchronised in real-time across the chosen location and calendar resources.
Speak one-to-one with a TIMIFY expert and get a personalised demo of the TIMIFY Call Centre