EU GDPR Compliance

Dear TIMIFY customers (and prospective customers),

from 25.05.2018 the new EU General Data Protection Regulation (EU-GDPR) will apply. For our services and products, the observance of data protection, the guarantee of highest data security and the transparency of data processing are essential company principles.
On this page, you can find out how we implement the new requirements of the EU-GDPR and which processes and documentation are available for you.

TIMIFY Privacy Policy Guidelines

Our general data protection guidelines concerning the handling or processing of your personal data can be found here:
Read the guidelines here

TIMIFY Privacy Policy for our customers

Our general information on the handling of your data and your rights - information according to article number 13, 14 and 21 of the General Data Protection Regulation (GDPR) can be found here:
Read more about our Privacy Policy

Where can I find information about data processing on the TIMIFY website?

Information can be found here:
Read more about the data processing

Frequently Asked Questions (FAQ) 

What is EU-GDPR?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. When the GDPR takes effect, it will replace the 1995 Data Protection Directive (Directive 95/46/EC).

When will the GDPR apply? 

The EU-GDPR was adopted on 27 April 2016. It becomes enforceable from 25 May 2018, after a two-year transition period.

What do we do for the security of your data

TIMIFY takes appropriate technical and organizational security measures to protect the data it manages against unauthorized or unlawful access or accidental destruction, loss or damage. The data transfer in our systems is protected by means of SSL encryption (Secure Sockets Layer). Your data is stored only in top-secure Amazon Web Services data centres based in Europe, Latin America and Asia. More information about the data centres can be found here.
Where is your data and where is it stored?

We invariably store your data in highly secured Amazon Web Services data centres based in Europe, Latin America and Asia. The data of our European customers is stored ONLY in the EU servers of AWS and is not replicated in any other servers outside the EU.
When do we share data?

Without exception, we will only pass on your data if it is covered by a legal basis. For example, if you have given your express consent. In addition, we have concluded contract processing agreements with our service providers in accordance with the new article 28 GDPR, in order to ensure that your data is processed only on our instructions and protected to the highest safety standards.
Where can I find the order processing contract of TIMIFY?

The document can be downloaded when you log in via and go to the Account – Details section.

What rights do you have?

You have the right to request confirmation at any time as to whether we process personal data and the right to information about such personal data. In addition, you are entitled to rectification, deletion and limitation of data processing, as well as the right to object at any time to the processing of personal data, or to revoke consent to data processing at any time or to request data transmission. In addition, you have the right to complain to a regulatory body in the event of data breaches.
How do you contact our data protection officer?

HWData GmbH
Leonrodstr. 54, 80636 Munich 
E-Mail: ph{at}
Do You Have Questions?

Please send us an e-mail to dataprivacy{at}