A new TIMIFY application dedicated to virtual queue management for drop-in customers booking appointments in a convenient, socially distanced manner
TIMIFY is an appointment scheduling and resource management software for teams and enterprises
TIMIFY's booking solution is the perfect system to combine in-person and phone booking with online – and now, with the launch of the Q App, drop-in appointments too.
With drop-in services important to so many industries, it’s a crucial feature that allows total efficiency in the merging of unscheduled and pre-booked appointments.
The app also helps to eradicate queues and crowded waiting rooms at your premises, giving freedom and flexibility to waiting clients – not to mention safety in terms of coronavirus and social distancing.
Let’s take a closer look at how this app plays a fundamental role in returning customer confidence to drop-in services with a modern, efficient and convenient experience.
The system serves as a kind of virtual reception desk, receiving appointment requests from drop-in clients, finding the next available slot among existing bookings, keeping them updated on waiting times and, finally, calling them for their appointment.
Below is a brief step-by-step process of the customer journey for drop-in clients using the Q App.
To find out more visit our website: TIMIFY Virtual Queue Management
Integrate and promote online appointment booking as the safest and most convenient way to make an appointment for your services while avoiding queues and waiting rooms.
As customers discover the convenience and reliability of online booking, this will reduce the number of people using your drop-in services as a preference rather than a necessity.
This will maximise the impact of using the Q App to improve the experience of your drop-in services for those customers who rely on them the most.
Using TIMIFY’s complete solution for online booking, appointment and resource scheduling and the Q App brings synergy to operations across all of your services.
All appointments – whether booked by customers online, by call centres, reception desks or by drop-in clients – are scheduled automatically from a single, shared calendar.
Real-time synchronisation eliminates double bookings, always gives customers the latest availability and auto-reserves essential staff and equipment the moment an appointment is booked.
The TIMIFY Q App is available to all Enterprise users.
For much more technical detail on the app’s functionality and set-up, read our guidance articles.
If you have any questions about our Q-App please contact one of our representatives now. They will be happy to show you how TIMIFY can help your business offer a convenient and safe experience to your customers with our online and offline booking solutions.
TIMIFY is a global leader in scheduling and resource management software-as-a-service (Saas). It is known for its sophisticated, secure, and customisable enterprise-focused technology.