TIMIFY Q APP
Virtual queue management solution

Manage your customer flow efficiently and provide a safer customer experience with the TIMIFY Q App.

Virtual queue management solution
Minimise close interactions
Minimise close interactions

Control footfall in your store, reception area or waiting room, ensuring that social distancing is observed at all times between customers and employees.

Improve customer experience
Improve customer experience

Offer drop-in clients a safe and convenient experience with a system that lets them wait off-site and return just before their appointment.

One centralised solution
One centralised solution

All appointments – whether booked by customers online, by call centres, reception desks or by drop-in clients – are scheduled automatically from a single, shared calendar.

Key information
What is it?
What is it?

TIMIFY Q App merges your online bookable services with technology at your premises to allow drop-in customers to easily join a queue.

The app makes your services bookable as on-site time slots for walk-in customers. Customers use a touchscreen device or scan a QR code to select the service they want, join the queue and monitor the countdown to their appointment.

01
What do you need?
What do you need?

At least one digital device with internet access to display the app interface, such as a tablet or TV screen.

For customers who don’t have a smartphone or prefer not to use digital services, offer the Q App functions via touchscreen devices in your reception area.

02
How does it work?
How does it work?

Drop-in customers scan a QR code from a digital device in-store or print a physical ticket to join the queue.

Customers can then leave the premises and wait somewhere else, monitoring their place in the queue from their smartphone.

03
What are the results?
What are the results?

For your business: Reduce strain on waiting areas and reception staff by minimising unnecessary customer flow.

For your customers: Increase customer convenience. With any significant wait time, they have the option to make the most of it, running other errands or waiting in comfort elsewhere.

04
Some important features
Priority status
Priority status

Add the option for drop-in clients to choose their priority status on arrival, allowing them to skip the queue altogether - ideal for medical emergencies or other urgent requirements.

Resource allocation
Resource allocation

Allocate all resources needed for your on-site services (personal, rooms etc.) In this way you make sure all needed resources are available and blocked for others to book or use.

Notifications
Notifications

If unexpected delays extend a customer's wait time, they receive real-time updates, allowing them to adjust their plans or even choose to exit the queue.

  • Easily create or make existing services on-site bookable
  • Record the consultancy time of appointments
  • Select which days and times you want on-site services to be available
How it works
For The Customer
For The Resource
Virtual check-in
1/4

Virtual check-in

Drop-in customers arriving at your premises, scan a code with their smartphone and follow the steps to choose a service and join the queue. Those without a smartphone can join the queue from a touchscreen device.

Display wait time
2/4

Display wait time

Once the customer chooses the service, their ticket number and estimated wait time is displayed. If the customer doesn't want to wait, they have the option to leave the queue.

Wait remotely
3/4

Wait remotely

With customers able to monitor their queue position and wait time from their device, they are free to wait away from your premises.

Appointment is called
4/4

Appointment is called

When ready, your staff member selects the next ticket number, sending a notification to the customer's smartphone to come to their appointment.

Select services
1/4

Select services

Select which services are available to be booked by drop-in customers, and at which locations across your network.

Set up
2/4

Set up

Choose which days and times you want drop-in booking to be available for each service. Assign which resources (staff, rooms, devices) the system will auto-reserve for each service.

Set priorities
3/4

Set priorities

Allow drop-in clients to choose their priority status on arrival, enabling emergency or urgent appointments to bypass the queue.

Next!
4/4

Next!

When you are ready, summon the next customer by pressing 'Call' in the app. You have also the option to call the customer again, return them to the queue, or mark them as "No show".

Explore other ways to use TIMIFY
Rooms and resource management
Rooms and resource management
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Video consultations
Video consultations
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Class and events bookings
Class and events bookings
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