As every modern enterprise strives for a memorable customer experience, there is nothing more valuable than a stream of genuine opinions direct from your customers. TIMIFY’s Survey app ensures that every single customer is contacted within hours of experiencing one of your services, requesting feedback while it is still fresh in the mind.
Tailor feedback to your services, customers and the information most useful for refining your customer experience.
Everything is managed by the app, saving staff from time-consuming follow-up tasks to contact customers and collect responses.
Send as many feedback requests as you need, across a global branch network if required. Apply your set up to all branches, or only a selection.
Activate the Survey app for all your services, or only a selection. It can be applied to individual and group bookings.
Break down services into different aspects to be rated (e.g. service, price, ambience) and different response formats - free text, star rating, drop down options.
Customers can submit feedback anonymously or request a call back from your team. This information won't be published online or be accessible for others to see.
Customise the feedback request email, the survey landing page and the survey completion page with options to include a message, photo, links or QR codes.
Add an opt-in or double opt-in option to your booking widget if you are required to give customers the choice of receiving feedback request emails or not.
Clear visibility of which survey templates have been created, sent and completed.
Check the status of sent surveys by navigating to Notifications, Email Status from your TIMIFY Calendar. Filter your results by selecting the "apps" filter.