TIMIFY is an appointment scheduling and resource management software for teams and enterprises
COVID-19 has brought dramatic changes upon service providers, with drop-in trade severely impacted and driving a dependence on pre-booked appointments.
Appointment-only services now effectively requires engagement with almost every customer interaction, potentially overwhelming booking teams.
Digitisation of the booking process is the only realistic way for most businesses to maintain this level of engagement.
Introducing TIMIFY as an automated scheduling solution relieves strain on staff grappling with phone- and paper-based systems, allowing them more time to focus on the customer experience.
Below we outline how TIMIFY’s appointment booking solution helps you stop booking errors, automate customer communication and optimise internal processes, bringing benefits to your business in the short term and also for the future.
Many businesses are now managing an array of services needing pre-booked appointments, each requiring different durations, preparation, cleaning processes and staff resources.
Adding a digital scheduling system where customers book their own appointment online can manage all these elements of a service without booking errors or needing complicated systems.
The simple switch to giving customers the choice to book online anytime, anywhere gives them a major sense of empowerment.
TIMIFY also allows customers to reschedule appointments online at any time or cancel if necessary.
In this way, customers have the freedom to manage your services to fit their lifestyle, while the system saves your booking team from errors or frustration regarding repeated rescheduling.
The COVID-19 situation has forced many businesses to take classes, events, and other group events online.
Even more so than individual bookings, trying to manually manage large attendee lists, capacity limits, cancellations and attendees reserving places for colleagues is a tough challenge.
TIMIFY’s digital scheduling system incorporates appointment management for group events in the same simple and efficient way it does for individual appointments.
Using a digital scheduling system doesn’t just improve efficiency and reduce errors for customer services – it can also be a highly valuable tool internally.
Managing a network of employee working schedules and appointment availability was hard enough before COVID-19.
Now, with more staff working remotely and often with a more flexible schedule, having a centralised and always-online system can transform the communication and unity of your workforce.
Think TIMIFY could be the solution to a help you manage appointment bookings efficiently? Get in touch with our team via our website to discuss details or book a free demonstration.
TIMIFY is a global leader in scheduling and resource management software-as-a-service (Saas). It is known for its sophisticated, secure, and customisable enterprise-focused technology.