TIMIFY Booking Centre
Our Booking Centre solution empowers agents to schedule, reschedule, and cancel appointments across every location during customer calls from one guided screen, streamlining inquiries and enabling real-time booking.
Agent have personalised access to available slots, making appointment management a breeze. This simplification enhances productivity and reduces errors.
Configurable booking flows guide agents through each step, helping them find suitable appointments faster, reduce errors, and shorten call-handling time.
Booking, rescheduling, and cancellation permissions can be controlled separately without granting access to employee or branch calendars.
What is the TIMIFY Booking Centre?
This Add-on enables central booking teams to manage customer appointments across multiple branches from one dedicated interface.
Agents can
- Identify customers
- Search availability
- Book online and offline services
- and manage existing appointments
without accessing internal branch or employee calendars. Guided scheduling flows help ensure that the correct location, service, booking channel, and resource are selected consistently.
Highlighted Features
Smart Branch Selection
Help agents find the right location faster. For existing customers, branches where they already have bookings are prioritised automatically. Agents can clear the filter at any time to view and select from all available locations.
Easy Scheduling
Agents can search for and add customers, effortlessly booking appointments for them at any branch directly from the dashboard.
Cancel & Reschedule
Agents have the capability to reschedule or cancel appointments at any branch. Scheduling changes are synchronised across calendars in real-time.
Multiple Account Access
Create agent accounts to manage bookings by region, brand or service, and invite agents to access all or some of them.
Flexible Scheduling Flows
Configure dedicated booking flows for different use cases, control which flow agents use, automatically assign resources when no preference is required, and define the layout, frequency, and number of time slots displayed.
Real Time Updates
New bookings, as well as any amendments to appointments, are synchronised in real-time across the chosen location and calendar resources.
Enhanced Security
Activate two-factor authentication for your admin users to bolster protection against unauthorised access to your account.
Access Control
Agents can check employee availability without accessing internal calendars. Separate permissions determine whether each agent can create, reschedule, or cancel appointments, giving administrators precise control over every booking action.
CASE STUDY
Learn how nexeye integrated TIMIFY Booking Centre to streamline the schedule of appointments across their +725 stores across 5 countries
