Responsible Disclosure Program

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What is Responsible Disclosure in Timify?

Responsible Disclosure is an ethical method to report system vulnerabilities in our system, which allows us sufficient time to identify and apply the appropriate countermeasures before these vulnerabilities might become public. By following this method, the sender helps us to identify and resolve system flaws, thus providing a valuable and efficient contribution to increase the security of our services and customers data and avoiding damage or disruption to our systems.


TIMIFY’s Responsible Disclosure Policy covers all applications provided by TIMIFY.

How to Submit a Vulnerability?

To submit a vulnerability report to TIMIFY’s Product Security Team, please utilize the following email 

Preference, Prioritization, and Acceptance Criteria

We will use the criteria from the next sections to prioritize and triage submissions.

What we would like to see from you?

  • Well-written reports in English will have a higher probability of resolution.
  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive lower priority.
  • Reports that include products not on the initial scope list may receive lower priority.
  • Please include how you found the bug, the impact, and any potential remediation.
  • Please include any plans or intentions for public disclosure.

What you can expect from TIMIFY

  • A timely response to your email (within 3 business days). 
  • After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.  
  • An open dialog to discuss issues. 
  • Notification when the vulnerability analysis has completed each stage of our review. 


Legal Posture

TIMIFY will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting inbox. We openly accept reports for the currently listed TIMIFY products. We agree not to pursue legal action against individuals who:

  • Engage in testing of systems/research without harming TIMIFY or its customers.
  • Engage in vulnerability testing within the scope of our vulnerability disclosure program.
  • Refrain from disclosing vulnerability details to the public before a mutually agreed- upon timeframe expires.