Check out the best ways to leverage ChatGPT in sales to ensure you are booking more meetings and smashing quotas!
Luke is a published author, technology strategist, and creator of multiple online businesses.
As a sales rep, picture this: It's the end of a long day, your coffee cup is running on empty, and you've just finished responding to your umpteenth customer inquiry.
Now you're facing the reality of needing follow-up with a dozen potential leads, personalizing each outreach message, remembering to answer that product question for a client, and prepping for tomorrow's role-play session. Sounds familiar, right?
As a sales rep myself, I understand this feeling far too often, more than I would like to admit. But since incorporating ChatGPT, this feeling has dwindled and I am able to book more qualified meetings by leveraging the technology in sales.
ChatGPT, an AI model by OpenAI, is quickly becoming a sales team's best friend, completing duties like cold call pitches, personalized email templates, and breaking down language barriers. In this article, I’ll walk you through how I and thousands of sales reps around the world are using ChatGPT in sales to book more meetings.
Below are 11 of the most effective use cases for ChatGPT in sales.
Sending automated messages at scale can be difficult for sales reps. But, with ChatGPT you can construct personalized, engaging outreach messages based on the recipient's unique profile and previous interactions.
Plus, by using machine learning algorithms, ChatGPT can determine the best time to send these messages to maximize open and response rates. This not only enhances the efficiency of your outreach efforts but also keeps your sales pipeline filled with potential leads.
ChatGPT can also expedite the lead qualification process. It can ask the right questions and analyze responses to help identify hot leads, ensuring your team focuses its efforts on high-potential prospects.
You can also use it to analyze large volumes of data to identify which leads are most likely to convert to customers, which can provide more targeted outreach on the right people.
If you are in sales you likely have done a sales role play at some point. But instead of doing this with your colleagues, you are now able to do this with an intuitive AI model that can provide thousands of potential scenarios that may arise in a given situation.
Just tell ChatGPT you want to do a role play, clarify the topic or product, give ChatGPT its role and any other useful information, and give it a difficulty level to which you want it to respond. This can ensure you are well prepared for your prospect interactions and have a higher chance of booking a meeting.
With ChatGPT, you can transform your sales team's ability to provide accurate and timely product information. You can leverage an AI tool as a dynamic product information resource, inputting all relevant product data and common FAQs into the system.
During a customer interaction, a sales representative can simply query the AI with specific product-related questions in real time, enabling them to provide precise details without any hesitation or delay. In addition, using ChatGPT Extensions can also generate detailed product descriptions, features, and benefit summaries for use in sales emails or proposals,giving sales reps the best opportunity to book a meeting without stumbling on product-related questions.
One of the most difficult parts of sales outreach is making the message personalized and doing so at scale.
Whether you are using an AI email assistant that uses GPT, or using the ChatGPT interface, you can spend less time digging through your prospect's LinkedIn, and more time sending well-crafted emails that are personalized and thoughtful. Below is a prompt I used for reference.
Training ChatGPT with common objections and appropriate responses allows for efficient, consistent objection handling. Give ChatGPT a quick synopsis of your product and the prospect's objections and ask ChatGPT to give you some potential ways to handle the objection.
This can be a great way to get creative and data-backed responses to common objections you may run into in your sales position.This can increase the chances of turning a potential 'no' into a 'yes'.
ChatGPT can be a valuable tool in onboarding new sales representatives. It can be difficult for a new employee to get to a new company and try to book a meeting when you don't know much about your product or how to sell it. ChatGPT can provide information on company products and services, as well as simulate customer interactions for practice, ensuring you are clear on your objectives when trying to book a meeting.
By taking over repetitive tasks like drafting emails, scheduling reminders, generating sales scripts, ChatGPT can streamline the sales process. It ensures representatives can focus on higher-level tasks, such as strategy and relationship-building. A creative way to use ChatGPT is to provide a full synopsis of your day, such as what things are most important, or what your objectives are for the week, and ask it what are the most important things to focus on.
You can take it a step further, using the information in the example above to advise on how you should break up your daily tasks in relation to how much time you should spend on each. This helps sales reps optimize their day to be more efficient, thus increasing your likelihood of booking more meetings.
Here is an example of a prompt I used:
One of the most unique ways to use ChatGPT in sales is for multilingual clients. ChatGPT's ability to understand and respond in multiple languages helps break down language barriers in international sales, ensuring your message is effectively communicated - no matter the customer's language.
In my sales career, I have frequently come into contact with prospects who are not native English speakers. Most reps would forfeit this opportunity and move on to the next. But with ChatGPT, this is no longer a deal breaker when trying to book a meeting.
I have been a sales rep at my current company for over a year and have quickly climbed my way to the top in terms of quota attainment and hitting my sales numbers (meetings booked and held). But, I can't take all of the credit...
I have used ChatGPT religiously, and in a variety of ways, to book more qualified meetings for my team. One of my favorite use cases has always been using ChatGPT to give me cold call pitch templates. Cold calling is often looked at as an art or science, and there are hundreds of different techniques and tricks to getting your pitch just right.
I am someone who loves to be creative and try new things, but I never liked spending hours a day crafting and putting together new pitch ideas. This is where ChatGPT has become my best friend.
I was able to get over 25 different cold pitches over the course of a month that were specifically tailored to the role of the prospect I was reaching out to. For example, whether the prospect was a manager, director, VP, or C-level, I had a tailored pitch that would speak their language in relation to my company's product.
Sure a “one size fits all” approach can be fine, but different roles and levels in a company often have different pain points and focus areas. Having these pitches on hand allowed me to have a personalized arsenal of pitches that I could cater to each individual based on their role in the company.
I have experienced huge success with this approach and encourage readers to give it a spin and see what it comes up with! You never know what tactic may land you more meetings until you give it a try!
If you are still not convinced that ChatGPT can help you book more meetings, I would simply suggest that you give it a try first.
With ChatGPT still being a free platform, there’s little harm in playing around with some of the ideas above, and testing them out.
Sales is an intricate and tricky vertical of any business, but having an AI-powered virtual assistant may take some of that headache away and allow you to succeed.
Luke is a published author, technology strategist, and creator of multiple online businesses. Luke writes about AI, software, and tech at LukeLovelady.com. Currently, he is working for a B2B SaaS company as a Sales Development Representative.