
The TIMIFY Assistant, or Timi as well call him, is more than just a tool — it’s a game-changer for how you manage scheduling and engage with customers. Imagine having an assistant that not only handles sudden staff absences, reassigns bookings, and alerts managers, but also sends personalised offers to customers and automatically offers them earlier booking opportunities, helping to keep your schedule fully optimised.
After familiarising yourself with Timi and his functionalities (if you haven't, we suggest you do that first), let's see how to set up everything so that you can bring him to work.
Installation and Payment Options
You can install and set up the app for individual accounts or branches, or globally for all branches within a Branch Manager account, depending on how you want to manage the payments. Let's take a look at the different cases:
Individual account
If you have only one account, you need to contact our Support team, and they will install the app for you.
Branch Manager installation
In case you want to have the TIMIFY Assistant for multiple locations in your Branch Manager, please get in touch with your Account Manager.
During the installation, you will be asked whether you want to have a Global or Local Configuration. This choice cannot be changed later on, so you must be certain which option you want.

Global Configuration
In the Global configuration, we have a setup that applies to all branches within the Branch Manager account. The Branch Manager Owner subscribes to use the app and covers the costs generated by all branches.
The global configuration is similar to the configuration in the Web App, with the main difference being that you configure skill sets globally, and Timi monitors triggers in each branch to execute respective actions. This means that there can be no differences in the skill set configuration at the branch level – a skill set is configured globally for all branches.
Local Configuration with Global Payment
In the Local Configuration with Global Payment setup, each branch within the Branch Manager account has its own individual configuration. However, the Owner subscribes to the app within the Branch Manager account and covers the costs for all branches.
This configuration is ideal when the headquarters wants to pay for all costs, but each branch needs to select and configure skills independently. With this approach, it’s not possible to define any skill sets globally.
Local Configuration with Local Payment
In the Local Configuration with Local Payment setup, each branch within the Branch Manager account has its own individual configuration, and each branch owner subscribes individually to use the app and pays the generated costs.
Once at least one branch configuration of the app exists (e.g. an owner creates a skill set), it becomes really difficult to change the configuration to Global Payment, so decide carefully which option you want.

ℹ️ Note: After installing and activating the app, you will get free action execution credits for you to try out the Assistant. After these credits are used up, all currently active skill sets will be temporarily paused until you subscribe and the skills are re-activated again. Keep in mind that while the app is paused, it won't monitor for triggers to execute the actions, and after it's reactivated, it won't perform actions for events during that period.
Fullscreen View
The Assistant App also has a fullscreen version, which provides you with a better overview of everything.
To activate it, you need to click on the gears icon in the top left corner of your calender, and then turn on the "Enable the App Dock" setting.
You will see a small dock under the calendar, where you can pin the Assistant App for quick access to its fullscreen version.

That's it! You are ready to benefit from the Assistant and its skills: