Streamline Operations, Delight Customers

Maximize Retail Potential with Appointment Booking

TIMIFY is your partner in enhancing the retail customer journey. We understand your goal of providing personalised and efficient shopping experiences. Our mission is to make it a reality.

a woman booking a person shopping experience in-store using TIMIFY
Intersport Breuninger Fielmann Saint Maclou logo Stadler

Why Retailers use TIMIFY

  • Increase Sales: Appointment bookers display a stronger intent to purchase, resulting in four to six times larger average basket sizes compared to non-bookers.
  • To Enhance Customer Experience: Customers schedule dedicated time slots, ensuring personalised assistance, recommendations, and support.
  • Reduce Wait Times: Optimise the distribution of booking slots to effectively manage in-store traffic. This enables employees to provide prompt service, resulting in reduced queues and shorter waiting times.
  • Optimise Staff Allocation: Assign store employees to specific appointments and locations based on consumer demand, minimising idle time.
  • Drive Upselling Opportunities:  Gather valuable customer information in advance to tailor product suggestions and complementary products.
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TIMIFY in Action - Main Use Cases

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Personal Shopping

Companies offer a shopping journey tailored to the customer's preferences, both in-store and online. This not only creates opportunities for upselling and cross-selling but also leaves customers feeling valued. This personal touch significantly increases the likelihood of purchases compared to traditional walk-ins.

To fully harness this opportunity, collecting vital customer information and preferences in advance is crucial, ensuring a uniquely tailored experience from the moment customers step into your store.

a couple and a booking widget to book a design appointment
In-Store Consultations

Customers have the option to book appointments to receive expert advice on complex products, including electronics and home appliances, as well as guidance in design and fittings. These appointments provide customers with a unique opportunity to connect in one-on-one meetings with the right experts throughout the entire sales cycle.

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Group Events

Retailers extensively utilise our Group Booking feature for both external and internal events, training sessions, and group activities, whether in-store or online.

It enables customers to reserve slots for exclusive sales events, product presentations, and workshops, fostering a sense of community and bolstering brand loyalty. Internally, it is used to schedule vendor meetings, internal company meetings, and employee training.

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Repair & After-sales

Exceptional post-sale services are the key to ensuring customer satisfaction and loyalty. With appointments pre-scheduled, technicians can be assigned to specific tasks, ensuring that the right experts are available when and where they are needed by customers. This ensures that issues will be addressed promptly, fostering trust in the brand.

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Virtual Services

Through seamless integration with various video providers, retailers allow customers to book one-to-one consultations or join events from the comfort of their homes. This not only enhances accessibility but also opens up new possibilities for connecting with customers, showcasing products, and providing expert guidance.

With TIMIFY, retailers embrace a hybrid approach, combining in-person and virtual experiences to cater to a broader audience and adapt to changing consumer preferences.

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"TIMIFY helps us to coordinate appointment scheduling in multiple languages, helping to provide a consistent service to all our European customers. Super-easy to manage and a lot of options to align the tool with our corporate branding."
Julie Mascha - Digital Marketing & E-Commerce Manager, Valmont Group
Julie Mascha
"Thanks to TIMIFY, our customers and prospects can self-book an appointment with our showroom advisers, adding convenience for them and our staff. Simple and intuitive, the platform meets our needs perfectly and is constantly adapting to our expectations thanks to its ongoing development. Furthermore, we have found the TIMIFY team to be attentive and responsive."
Charlotte Laroye - Communications Officer, groupe DORAS
Charlotte Laroye, groupe DORAS
"TIMIFY enables our customers to book and manage appointments themselves across all of our branches. We can easily control the booking availability of resources for each separate branch and offer customers many more benefits through the variety of apps available. Without doubt, TIMIFY has significantly increased our online bookings."
Gudrun Habersetzer - eCommerce Specialist, Wutscher Optik KG
Gudrun Habersetzer, Wutscher Optik KG

What TIMIFY offers

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Robust Appointment Management

TIMIFY offers centralised management and control of your services, resources, customer data, and bookings, ensuring up-to-date synchronisation.

Available in more than 20 languages, it boasts hundreds of features, statistical insights, and extensive customisation options, ensuring accessibility across devices and seamless integrations with various systems and calendars through our Marketplace or API.

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Flexible and Customisable Booking Process

Our booking widget has been meticulously designed to provide a seamless experience for customers and straightforward implementation and configuration for your business. It seamlessly integrates with all communication channels and customer touchpoints, and can be configured in different languages and time zones to align with end-user locations.

Packed with a wide range of customisable features, it enables you to precisely tailor the booking process to your preferences, logic, and corporate identity and branding.

graphic representation of the TIMIFY resource scheduling features

Advanced Resource Scheduling Capabilities

TIMIFY allows you to efficiently manage and schedule your employees, products, or showrooms, streamlining scheduling across all your store locations.

Customisable booking rules and data insights enable retailers to efficiently match services with the right employees based on their expertise or assign employees to stores according to store traffic. This ensures streamlined operations and a customer-focused experience.

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  • Effortlessly control, configure, and manage all your stores on a global level or on an individual store basis through the TIMIFY Branch Manager.
  • Access valuable statistical data per store or globally, providing insights into customer behaviour and resource availability.
  • Enjoy a fully customisable booking widget equipped with a location finder for added convenience.
  • Seamlessly integrate with other systems through the TIMIFY Marketplace or RESTful API.
  • Utilise call centre integration, enabling a unified system for all your appointment requirements.

Scalable Booking Solutions for Multi-Store Operations

For multi-store businesses seeking to streamline appointment booking across their national or international locations, our solutions are designed to meet your needs.


Why Retailers Choose Us

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TIMIFY places data protection at the forefront, offering top-tier security measures and compliance standards to safeguard your sensitive information.

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With over 11 years in the market and approximately 45,000 users worldwide, TIMIFY possesses the expertise to meet your booking requirements, no matter how intricate they may be.

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Dedicated Support

Your retail business demands exceptional support. Our experts are here to assist you at every stage, from implementation to ongoing assistance. Your success is our utmost priority.

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Robust API

A comprehensive REST API grants access to nearly every TIMIFY function. Utilise it to develop your own applications or seamlessly integrate TIMIFY with your IT infrastructure and third-party tools.

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International Availability

TIMIFY is available in over 20 languages and can be easily expanded to include other languages, automatically adjusting to all time zones. We also offer the option to customise our products in any language or dialect you may require.

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TIMIFY has the capability to manage any number of bookings and data across your business's locations. It ensures your business can adapt seamlessly to growth and evolving demand, whether you're expanding locally or globally.

Customer Success Stories

saint maclou showroom
Saint Maclou
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Hans Anders shop with a logo of nexeye
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