Good To Know:
You can have a customised message display when you disable online booking. This reassures customers who schedule online that your business is up and running, but you're not taking online bookings for a certain reason, or for a period of time.
How to Customise your Offline Booking Message
Navigate to Settings -> Bookings, click on the Widget tab, then click to edit the setting.
![](https://downloads.intercomcdn.com/i/o/387172470/6bfae2208693a255e7e74cbf/Screenshot+2021-09-09+at+15.32.13.png?expires=1722042900&signature=5186c8890c2505a9f93ddedaf508d94b4b770c864edd6088ecdd633fc06bf709)
Scroll down to the Offline Message setting, and enable it. Now you can enter a message.
![](https://downloads.intercomcdn.com/i/o/691063691/378c17d2ef74d4c4194b03e8/image.png?expires=1722042900&signature=efca6a73d0e2d078a8a0dcadc62d577c9c5da87a9832db0570f524ce27571b81)
Remember to save your changes. Your new message will be available immediately, you can view it by disabling online booking and opening your widget.
![](https://downloads.intercomcdn.com/i/o/691064309/6e3004f47baf3b5c446ee10c/image.png?expires=1722042900&signature=d03c06d4407fa62fc8363ad872d80136f5acd381b45fe476303301c293bce3e5)
For more help on managing your booking widget status, check out this article