Discover how TIMIFY empowered nexeye to maximize their potential by increasing available booking slots for customers by 300% and delivering a seamless customer experience across over 725 stores in five countries
Netherlands, Germany, Sweden, Austria, Belgium
Appointment booking & resource management
Nexeye is market leader in Europe for value-for-money eyecare, incorporating three major brands – eyes + more, Hans Anders and Direkt Optik – across Germany, Austria, The Netherlands, Belgium and Sweden. Their mission is to make great eyecare affordable for all by driving efficiency and economies of scale through innovation in digitisation, service design and product development.
Nexeye’s business model is centred around high quality, in-person consultations. By making an appointment customers are able to minimize in-store waiting time. The Covid pandemic created a peak in customers making appointments, which lead to reaching the limits of the existing appointment tool. A more comprehensive digital solution was needed, one that could be flexible and scalable across the range of brands and branches, and offer a seamless interface with digital innovations being created by nexeye across the company.
The different brands, based in different countries and offering different appointment types, create a unique set of challenges for a new digital system encompassing workforce, infrastructure and technology across the business.
TIMIFY delivered a combination of existing functionality and features designed for large enterprises, with a suite of customised additions, quickly developed to ensure a fast and effective integration.
In TIMIFY, nexeye found not only a software provider, but an active partner committed to exploring custom solutions and innovations to fit all of their needs. Crucial points of success included: