Carrières
Rejoignez-nous et participez à la création de la nouvelle génération de solutions de planification

Si vous recherchez une entreprise qui valorise l'innovation, encourage la réflexion créative et soutient votre développement, ne cherchez plus !

team TIMIFY
Ce que nous valorisons

Nous célébrons la diversité et apprécions les collaborateurs qui partagent notre passion, peuvent relever un défi et évoluer dans un environnement au rythme rapide. Nous savons que notre succès repose sur une équipe épanouie et heureuse. Voici certains des avantages qui vous attendent si vous rejoignez notre équipe.

Avantages financiers
Avantages financiers
En complément d'un salaire compétitif et d'indemnités de congés, nous offrons également un éventail d'avantages santé et retraite (peut varier en fonction du site TIMIFY).
Croissance
Croissance
Nous nous développons rapidement, ce qui laisse de nombreuses opportunités de progression et de défis à relever. Nous nous engageons à fournir la formation dont vous avez besoin pour votre croissance et votre développement.
Travail flexible
Travail flexible
Nous croyons fermement à l'équilibre entre contacts en personne et travail à distance. C'est pourquoi nous encourageons un modèle de travail hybride, selon lequel vous pouvez travailler depuis nos bureaux fraîchement rénovés de Munich ou Plovdiv, ou à distance, jusqu'à trois jours par semaine.
Détente !
Détente !
Créez des liens avec votre équipe lors de nos événements hebdomadaires et mensuels : repas à l'extérieur, football, excursion culinaire et bien plus.
"Prenez une nouvelle idée, et faites-la marcher ! C'est comme ça que j'ai commencé avec TIMIFY. Dès le premier jour, j'ai pris des responsabilités et intégré une équipe passionnée par le changement. J'apprécie vraiment mon travail, qui me donne l'environnement idéal pour progresser dans mon développement personnel et professionnel."
Gergana Petrova - Scrum Master, TIMIFY
Gergana Petrova
"Dans un monde qui évolue rapidement, nos clients méritent le meilleur produit et une assistance de haute qualité. Cela n'est possible qu'avec une équipe hautement qualifiée et motivée. Chez TIMIFY, j'ai les challenges dont ma carrière a besoin. Ici, je peux mettre en pratique mon expérience avec une liberté totale, travailler avec des clients leaders dans leur secteur et avec les meilleurs collègues."
Jose Garcia - Deputy Chief Product Officer, TIMIFY
Jose Garcia
"J'aime que chacun se sente concerné chez TIMIFY. Concerné par les process, par nos collègues, concerné par un travail intelligent pour produire de la qualité. J'ai choisi TIMIFY parce que j'aimais le produit et maintenant que j'ai passé du temps à travailler dessus, je l'aime encore plus. On n'aime pas forcément ce que fait notre entreprise, mais quand c'est le cas, ça change tout."
Ivo Ganchev - Ingénieur QA, TIMIFY
Ivo Ganchev
"Notre équipe TIMIFY est super pro, pleine d'idées, tournée vers l'avenir, bienveillante, flexible, utile, multiculturelle. Travailler avec ces collègues dans une excellente atmosphère crée une équipe qui cherche toujours des solutions communes. Depuis le début, je me sens à l'aise dans cet environnement de travail qui me motive à donner le meilleur de moi-même et à progresser. TIMIFY est plus qu'un job, c'est une vocation !"
Svetlana Semerdzhieva - Technical Support Specialist, TIMIFY
Svetlana Semerdzhieva
"TIMIFY offre un environnement agile incroyable qui vous donne de nombreuses opportunités de développer vos compétences, de vous amuser et de participer chaque jour à des projets motivants. C'est une excellente équipe de professionnels sympas qui vous font vous sentir comme chez vous dès le premier jour."
Dimitar Shumanski - Project Manager/Project Owner, TIMIFY
Dimitar Shumanski
"TIMIFY m'a donné l'opportunité de faire progresser ma carrière - si je souhaite explorer une nouvelle technologie, je sais que j'aurai le soutien nécessaire. C'est une super équipe et un management génial. Chacun est estimé à la fois pour ses qualités professionnelles et personnelles !"
Simona Slavova - Mobile Developer, TIMIFY
Simona Slavova
"TIMIFY est un produit incroyable qui résout un grand nombre des complexités que les grandes entreprises rencontrent en matière de prise de rendez-vous et de gestion des ressources. De plus, l'équipe derrière ce produit est diversifiée, internationale, passionnée, moteur de changement et trouve toujours des solutions ! J'apprécie particulièrement cet environnement qui nourrit la croissance et le développement personnel et où chaque jour est une courbe d'apprentissage."
Petar Videnov - Social Media Marketer, TIMIFY
Petar Videnov
"Ce que je préfère chez TIMIFY, c'est la possibilité de rencontrer des clients du monde entier, issus de différentes industries, d'analyser leurs process et de trouver la meilleure solution pour eux. Chaque client et chaque cas d'utilisation est unique et intéressant. Chez TIMIFY, une hierarchie plate ainsi qu'une étroite collaboration avec mes collègues engendrent des projets et des synergies singulières qui rendent mon travail épanouissant."
Patrick Wuest - Customer Success Manager, TIMIFY
Patrick Wuest
Postes vacants
POSTE
Backend Developer: Node.js (m/f/d)
LIEU
Munich, Germany
DESCRIPTION

We are looking for a senior Node.js developer with at least 4 years experience in Graphql to help us advance our API services and extend our product functionality and optimise scalability, performance and security.

We are a product and customer driven company. Technology is at the core of our work. We are product-minded builders, architects, coders, bug-hunters and designers. We deliver amazing customer experiences via our cross-platform and cross-device apps using cutting-edge tools, modern engineering practices and always keeping software quality and security on our radar. We have a cutting-edge environment and use NodeJS, TypeScript, GraphQL, MongoDB and our infrastructure is powered by AWS SNS, AWS SQS, AWS ECS, AWS Lambda, AWS Elastic Search and AWS S3.

The job can be temporarily executed in the next 6-8 months completely remotely, depending on the current covid situation. At the end of these 6-8 months you will be offered the possibility to choose where to work from. That will be either from our office in Plovdiv, Bulgaria or from our heaquarter in Munich, Germany. Please note that the offers you will get will differentiate based on the location you choose to work permanently from after the remote working period. For the relocation to Munich, we do not offer any relocation packages, but we do assist you closely throughout the process and can help you find a flat and settle down in the city.

TECH REQUIREMENTS
  • Primary Language - JavaScript
  • Primary Platform or Framework - Node.js
  • Secondary Language - TypeScript
  • Secondary Platform or Framework - Express
  • Main Database - MongoDB
REQUIREMENTS
  • Experience with complex microservices, event-driven architecture, integrations and developing APIs.
  • You are proficient in Node.js, Express, GraphQL and MongoDB.
  • Proven experience with cloud providers and in building resilient and scalable APIs.
  • Know how to write clean code, apply design patterns and unit testing.
  • Ability to drive and deliver large features and projects spanning across multiple sprints.
  • Ability to identify, articulate issues and take ownership for delivering practical solutions, while prioritizing tasks effectively.
  • Good learning ability, open-mindedness and good self-organizational skills will be absolutely key to the success of your work in our team.
RESPONSIBILITIES
  • Work with our backend team to enhance its event-driven architecture inside of the AWS-ecosystem in order to help our web, tablet and mobile products give the best experience to its users.
  • Work on our API layer, which utilizes a GraphQL service for our frontend products and Developer Platform.
  • Architect services using well-accepted patterns to allow autonomous development and future scaling.
  • Share your knowledge, develop expertise in our product and grow with your team to become an even greater engineer.
  • Optimise existing services for better scalability and performance.
TOOLS WE USE
  • Node.JS
  • Graphql
  • MongoDB
  • Elastic Search
  • Redis
  • Slack
  • Firebase
PROJECTS YOU WILL BE WORKING ON

You'll be responsible for the development and refactoring of our Core API and will be delivering various microservices for our frontend products.

HOW WILL YOU SPEND YOUR TIME
  • Writing code.
  • Refactoring.
  • Documenting.

BENEFITS & PERKS
  • Assistance for relocation
  • Courses and further education
  • Office rotation
  • Fitness Card (Bulgarian Office)
  • Private Health Insurance (Bulgarian Office)
  • Team Building Events
HIRING PROCESS
  1. Ice-breaker interview (get to know each other).
  2. Technical interview.
  3. Task.
  4. Offer.
Appliquer maintenant
POSTE
DevOps Engineer AWS (w/m/d)
LIEU
Munich, Germany
DESCRIPTION

We are looking for a Senior AWS Cloud/Devops Engineer with at least 3-5 years experience in building and maintaining AWS infrastructure to join our team in Plovdiv or our team in Munich. The role is a part of the engineering and operations team and is critical to the success of the TIMIFY products.

TIMIFY is a world leading scheduling and resource management software. We are a product and customer driven company. Technology is at the core of our work. We are product-minded builders, architects, coders, bug-hunters and designers. We deliver amazing customer experiences via our cross-platform and cross-device apps using cutting-edge tools, modern engineering practices and always keeping software quality and security on our radar. We have a cutting-edge environment and use NodeJS, TypeScript, GraphQL, MongoDB and our infrastructure is powered by AWS in different regions of the world using various of AWS Services such as ElasticBeanstalk, API-FGateway, Lambda, CloudFront, ElastiCache, RDS, SNS, SQS, S3 and others.

The AWS Cloud/Devops Engineer will be working with the TIMIFY engineering team and focusing on AWS infrastructure and automation. A key part of the role is modernising the existing infrastructure setup. The Engineer will work closely with our CTO to build, manage and automate our AWS infrastructure.

TECH REQUIREMENTS
  • Primary Language - JavaScript
  • Primary Platform or Framework - Amazon AWS
  • Secondary Language - PHP
  • Secondary Platform or Framework - Kubernetes
  • Main Database - MongoDB
REQUIREMENTS
  • Language skills: English, nice to have: German
  • At least 3-5 years of experience building and maintaining AWS infrastructure (VPC and Network configuration, ElasticBeanstalk, EC2, Security Groups, IAM policies, CloudFront, S3, Lambda, API-Gateway, RDS, ElastiCache)
  • Strong understanding of how to secure AWS environments and meet compliance requirements ( following AWS best practices)
  • Expertise using Chef for configuration management
  • Solid foundation of networking and Linux administration
  • Nice to have: Experience with Docker, Kubernetes, Gitlab
  • Ability to learn/use a wide variety of open source technologies and tools
  • Strong bias for action and ownership
  • Ability to create visual architecture documentation
RESPONSIBILITIES
  • Design cloud infrastructure that is secure, scalable, and highly available on AWS
  • Work collaboratively with software engineering to define infrastructure and deployment requirements
  • Provision, configure and maintain AWS cloud infrastructure (potentially moving to code-based configuration)
  • Ensure configuration and compliance with configuration management tools
  • Administer and troubleshoot Linux based systems
  • Troubleshoot problems across a wide array of services and functional areas
  • Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems like GitLab
  • Perform infrastructure cost analysis and optimization
  • Creating and maintaining documentation
HOW WILL YOU SPEND YOUR TIME
  • Design cloud infrastructure
  • Provision, configure and maintain AWS cloud infrastructure
  • Troubleshoot problems across a wide array of services and functional areas
BENEFITS & PERKS
  • Assistance for relocation
  • Courses and further education
  • Office rotation
  • Fitness Card (Bulgarian Office)
  • Private Health Insurance (Bulgarian Office)
  • Team Building Events
HIRING PROCESS
  1. Ice-breaker interview (get to know each other).
  2. Technical interview.
  3. Task.
  4. Offer.
Appliquer maintenant
POSTE
Frontend Developer: React (m/f/d)
LIEU
Plovdiv, Bulgaria
DESCRIPTION

We are looking for a Senior React/CSS Developer to advance our SAAS platform and our development team. 80% of the time you will be coding yourself, 20% you will be writing automated tests, documenting and refactoring.

You will work closely with other frontend and backend engineers to build the next generation of scheduling interfaces and tools. If you have a deep understanding of building flexible and complex user interfaces using React, value code quality, smooth user experience and working with cutting-edge technology, you will fit right in.

The job can be temporarily executed in the next 6-8 months remotely, depending on the current covid situation. At the end of these 6-8 months there is the possibility to join the company as a member of staff.

TECH REQUIREMENTS
  • Primary Language - JavaScript
  • Secondary Language - HTML/CSS
  • Main Database - MongoDB

REQUIREMENTS
  • You have a degree in Computer Science or equivalent knowledge and already gained professional experience as a Frontend Developer.
  • You are proficient in React and JavaScript (ES6) and have experience with Graphql APIs.
  • You are passionate about developing applications with an excellent user experience and value a "clean code" when implementing your ideas.
  • You have an eye for the smallest design details and are a fabulous HTML/CSS developer.
  • You are an absolute team player, enthusiastic about frontend development and keen to work on a new product.
  • You act in a solution-oriented manner, think both responsibly and pragmatically and enjoy taking on challenges.
RESPONSIBILITIES
  • As Frontend Developer you are part of a cross-functional team and ensure the continuous improvement of the user experience of our new and existing products.
  • You actively develop user-friendly applications by working hand in hand with our UI, UX designers and product owners.
  • You are a competent contact person for our product owners, give feedback on the user stories and help us to create an outstanding product.
  • You take ownership for the entire development cycle from testing to go live and always support your team to find the right story split as well as technical implementation.
  • You drive quality, technical improvements as well as new features and with that contribute to the further development of our business model.
TOOLS WE USE
  • JavaScript
  • React
  • HTML/CSS
  • React Native
  • Zeplin
  • Gitlab
  • Cordova
  • Electron
  • Redux
  • Rx.js
  • Firebase
  • GraphQL
  • Slack
PROJECTS YOU WILL BE WORKING ON

You'll be responsible for the development of some of our core products such as:
  • TIMIFY WebApp.
  • TIMIFY Desktop App.
  • TIMIFY Tablet App.
  • TIMIFY Branch Manager.
  • TIMIFY Developer Platform.
  • TIMIFY Admin Tool.
HOW WILL YOU SPEND YOUR TIME
  • Writing code.
  • Refactoring.
  • Documenting.
BENEFITS & PERKS
  • Assistance for relocation.
  • Courses and further education.
  • Office rotation.
HIRING PROCESS
  1. Ice-breaker interview (get to know each other).
  2. Technical interview.
  3. Task.
  4. Offer.
Appliquer maintenant
POSTE
Fullstack Developer: PHP/React (m/f/d)
LIEU
Plovdiv, Bulgaria
DESCRIPTION

We are looking for a Fullstack PHP and React Developer with extensive knowledge in HTML/CSS to advance the App Marketplace landscape of our SAAS platform and our development team. 70% of the time you will be coding yourself, 30% you will be writing automated tests, documenting and refactoring.

You will work closely with other frontend and backend engineers to build functional apps, integration apps and add-ons for our App Marketplace. You'll be working on exciting projects of some of our biggest customers. If you have a deep understanding of building flexible and complex user interfaces using React/HTML/CSS and have deep understanding of building and working with APIs in PHP and you value code quality, smooth user experience and working with cutting-edge technology, you will fit right in.

We have a diverse tech stack and make use of a lot of AWS services like ECS, EMR, Lambda, Cloudfront, etc.

The job can be temporarily executed in the next 4-5 months remotely, depending on the current COVID situation. At the end of these 4-5 months you will join our team from our office in Plovdiv, Bulgaria. Please note that this job requires also certain flexibility. To motivate the team spirit usually members of our team rotate and visit our heaquarter in Munich, Germany for one or two weeks once or twice per year.

TECH REQUIREMENTS
  • Primary Language - PHP
  • Secondary Language - HTML/CSS
  • Secondary Platform or Framework - React.js
  • Main Database - MariaDB
REQUIREMENTS
  • You have a degree in Computer Science or equivalent knowledge and already gained professional experience as a Fullstack Developer.
  • You are proficient in React and JavaScript (ES6) and have gathered years of experience with PHP, MariaDB/mySQL or similar databases.
  • You are passionate about developing applications with an excellent user experience and value a "clean code" when implementing your ideas.
  • You have an eye for the smallest design details and are a fabolous HTML/CSS developer.
  • You are an absolute team player, enthusiastic about frontend development and keen to work on a new product.
  • You act in a solution-oriented manner, think both responsibly and pragmatically and enjoy taking on challenges.
  • You have experience building and working with REST APIs.
RESPONSIBILITIES
  • As Frontend Developer you are part of a cross-functional team and ensure the continuous development and improvement of apps in our App Marketplace.
  • You actively develop user-friendly applications by working hand in hand with our UI, UX designers and product owners.
  • You are a competent contact person for our product owners, give feedback on the user stories and help us to create an outstanding product.
  • You take ownership for the entire development cycle from testing to go live and always support your team to find the right story split as well as technical implementation.
  • You drive quality, technical improvements as well as new features and with that contribute to the further development of our business model.
TOOLS WE USE
  • PHP
  • MariaDB
  • HTML/CSS
  • React
  • Redux
  • Slack
  • Zeplin
  • Gitlab
PROJECTS YOU WILL BE WORKING ON

You'll be responsible for the development of various apps, integrations and add-ons for the TIMIFY App Marketplace and will be working on exciting projects for some of our biggest customers.

HOW WILL YOU SPEND YOUR TIME
  • Writing code.
  • Refactoring.
  • Documenting.

BENEFITS & PERKS
  • Sport Card: Into weightlifting? Boxing? Salsa? Whatever it is, we fully approve! You will get a fitness card from XXX after your first month working with us.
  • Courses and further education.
  • Office rotation.
HIRING PROCESS
  1. Ice-breaker interview (get to know each other).
  2. Technical interview.
  3. Task.
  4. Offer.
Appliquer maintenant
POSTE
(Senior) Sales Manager (m/w/d)
LIEU
Munich, Germany
About TIMIFY

We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns.

Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to small businesses, to schedule their appointments online and to efficiently plan their resources.

Each year we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.

The role

We’re looking for a highly motivated and ambitious (Senior) Sales Manager (m/w/d) to play a central role in scaling our business. As our ideal candidate, you come with a proven ability to successfully sell software to executives of global enterprises, the mentality of a hunter, and the ultimate will to succeed. You will be responsible for securing new business, conducting product presentations, convincing prospects, and negotiating and closing deals with enterprise customers.

You will …
  • grow our business by going after the world’s biggest enterprises
  • actively manage and drive the sales cycle within your assigned territories
  • be responsible for the entire sales and offer process including on-site/virtual pitches and product demos
  • communicate with, present to and engage with decision makers, champions, budget holders and key stakeholders at all levels of the enterprise organizations
  • sell the value of TIMIFY through a deep understanding of our prospects' business and what problems we can solve using MEDDIC sales methodology
  • lead contract negotiations with our customers and in coordination with all internal TIMIFY stakeholders where needed
  • connect with TIMIFY internal partners to support sales cycles and to ensure deals are closed in a timely manner
  • attain and exceed your monthly, quarterly and annual sales quota
You’re a match if you …
  • have at least 5 years of experience in successfully selling enterprise software to senior management and C-Level decision makers
  • come with a proven track record of continuously exceeding your sales quota
  • feel comfortable in conducting software demos to technical and non-technical stakeholders
  • are hungry, willing to go the extra mile constantly, self-driven, and efficient
  • are a persuasive, resilient, and excellent communicator and presentation skills
  • ideally, come with solution sales or SaaS sales experience
  • have a profound understanding of decision processes within enterprise businesses
  • can manage your own schedule and priorities to work unsupervised
  • are able to travel as required within the territories
  • Excellent written and spoken German and English, further languages are welcome
What's in for you …
  • a high-performance, agile culture with a world-class product
  • a highly attractive and incentivizing compensation package & growth opportunities
  • fast growth & the opportunity to shape the future of online scheduling
  • work from anywhere & flexible working hours
  • state-of-the-art equipment: Your basic equipment includes the latest Apple devices; we make sure to provide you with all the hardware you need to work efficiently
Appliquer maintenant
POSTE
Senior CRM Manager
LIEU
Plovdiv, Bulgaria
ABOUT TIMIFY

We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns. Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to mid size and small businesses, to schedule their appointments online and to efficiently plan their resources.Each year we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.


YOUR POSITION

We are looking for a highly motivated and ambitious CRM Manager (m/f/d) who will support us in existing customer communication and marketing automation and thus play a central role in the growth of our company. As the ideal candidate, you have already worked in a SAAS company and have 3-5 years of experience as a CRM Manager or in online marketing.

You are responsible for our automated marketing and sales processes with a focus on leads and existing customers in the SMB segment and ensure the best possible activation and retention rates as well as churn prevention through your measures. As a CRM Manager, you play a decisive role in the success of this customer segment, as for us the combination of fully automated processes and an exceptional user experience is the key to success.


RESPONSIBILITIES
  • You develop creative and personalised marketing automation campaigns including cross- and upselling campaigns on a multi-channel level and along the entire customer lifecycle. You will work closely with our Customer Success, Support and Marketing team.
  • You will be responsible for your campaigns starting from conceptualising, set-up, targeting to testing and customising them for all customer segments.
  • You regularly perform A/B tests, evaluate your campaigns and always monitor the achievement of your KPIs.
  • You create and optimise various product tours and thereby noticeably improve the customer activation and retention rate.
  • Together with our IT department, you ensure that data and events are reliably synchronised between our products and our CRM system.
  • You do regular user surveys, analyse user behaviour and use this knowledge to help us improve our product and user experience.


YOU ARE A MATCH IF…
  • You have 3-5 years of experience as a CRM manager or in online marketing, email marketing
  • You have strong analytical skills and always picturing the entire customer journey
  • You have strong communication and organisational skills
  • You are fluent in English and/or German
  • You find it easy to familiarise yourself with new software solutions such as CRM tools or product tour builders
  • You are able to put yourself in the position of each customer and therefore understand exactly which content is target-oriented at which point in time
  • You work independently and in a structured manner, have your schedule under control and can define priorities yourself
  • You are a team player and enjoy working with colleagues from different departments

WHAT'S IN FOR YOU?
  • A high-performance, agile culture with a world-class product
  • A highly attractive and incentivising compensation package & growth opportunities
  • Fast growth & the opportunity to shape the future of online scheduling
  • Work remote & flexible working hours
  • Regular workshops and team events
  • Short decision-making processes and flat hierarchies
  • A private health insurance
  • A gym card
  • State-of-the-art equipment: Your basic equipment includes the latest Apple devices; we make sure to provide you with all the hardware you need to work efficiently
Appliquer maintenant
POSTE
Customer Support Manager FR – EN
LIEU
Plovdiv, Bulgaria
ABOUT TIMIFY


We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns.

Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to mid size and small businesses, to schedule their appointments online and to efficiently plan their resources.

Each year we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.

YOUR POSITION
We are looking for a highly motivated and French speaking Customer Support Manager (m/f/d) who will help us to deliver an outstanding customer experience to our clients. As our ideal candidate, you have already experience as a support manager for another Software Company or other technical products. As a Customer Support Manager you will be the face of TIMIFY for thousands of users and potential clients. You help new customers to better understand our software and adapt it perfectly to their requirements as well as supporting them by technical issues and product questions. You will work closely with our product and IT team to document and test reported customer issues to ensure an asap solutions. You love to work and communicate with international clients, and you share our opinion, that an outstanding customer support is a key factor for every successful business.

RESPONSIBILITIES
• You are the first point of contact for our potential and existing customers by email, live chat and phone.
• You record problem reports, collect all necessary technical information, try to reproduce the problems if possible and report them to our IT and product team.
• You advise our customers and explain to them how TIMIFY can meet their needs and requirements.
• You deliver an excellent customer experience by not just giving standard answers, but always trying to think one step further and provide tips or helpful examples.
• You are the voice of our customers and use your knowledge about them, to help us develop TIMIFY in the right direction.

YOUR PROFILE
• Ideally, you have already acquired experience as a support manager for software or technical products.
• You feel comfortable in conducting software demos to technical and non-technical users.
• You have excellent problem-solving skills and can empathise with the individual concerns of our customers.
• You bring a good basic technical knowledge with you to understand issue reports and communicate them to our IT team.
• You have excellent communication skills, a passion for direct customer contact and a customer centricity mindset.
• You have excellent written and spoken French and good English skills, further languages are welcome.

WHAT'S IN FOR YOU …
• A high-performance, agile culture with a world-class product;
• An attractive income and a permanent employment contract;
• A fast growth & the opportunity to shape the future of online scheduling;
• Work remote & flexible working hours;
• Regular workshops and team events;
• Annual visits and working from the HQ office in Munich with fully covered expenses and accommodation;
• Work in an agile and international team full off energy and passion for their work;
• Short decision-making processes and flat hierarchies;
• A Private Health Insurance;
• A gym card;
• State-of-the-art equipment: Your basic equipment includes the latest Apple devices; we make sure to provide you with all the hardware you need to work efficiently.
Appliquer maintenant
POSTE
(Senior) Customer Success Manager
LIEU
Munich, Germany
About TIMIFY
We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns.

Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to mid size and small businesses, to schedule their appointments online and to efficiently plan their resources.

Each year we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.

Your position
We are looking for a highly motivated and ambitious (Senior) Customer Success Manager (m/f/d) who will play a central role in the growth of our company. As our ideal candidate, you have several years of experience as a success, support or account manager for explanation-intensive software/products in which you have communicated with customers at all stakeholder levels. As a Senior Customer Success Manager, you are responsible for our largest international customers in the SME segment and accompany them from the initial contact throughout the entire customer life cycle. You understand the requirements and pain points of each customer, convince them with the right arguments during product presentations and recognise both upselling potential and churn risks right away. You share with us the opinion that we will make the decisive difference through a strong customer centricity mindset and an outstanding customer experience and thus inspire and keep every customer in the long term.

RESPONSIBILITIES
  • You contribute decisively to the company's growth by shaping our SME customer segment with your expertise and helping us to continue our growth rates and consolidate the customer base.
  • You are a contact person for team members and support them in dealing with complex customer requirements.
  • You are able to not only record customer requirements, but also to question and redefine them with the customer if necessary.
  • You ensure efficient and structured onboarding and are also the first point of contact for your customers' questions and problems.
  • You communicate with decision-makers, champions, budget managers and important stakeholders at all levels of the business organisations, present TIMIFY and work in close exchange with them.
  • By using methods like MEDDIC, you understand the problems of our customers and show how TIMIFY can contribute to solving them.
  • Ideally, you will already be involved starting from contract negotiations and have the necessary experience to lead and complete them independently
  • You build an excellent customer relationship, perform up- and cross-selling measures and are responsible for the customer churn rate in your area

Your profile
  • You have at least 4 years of experience as a success, sales or account manager, ideally in a B2B software company (SaaS)
  • You feel comfortable in conducting software demos to technical and non-technical stakeholders
  • You have a good technical knowledge to understand complex requirements and communicate them in detail to technical project managers.
  • Customer Success is not just a department for you, it's a mindset.
  • You are persuasive, resilient and have excellent communication and presentation skills
  • You can manage your own schedule and priorities to work unsupervised
  • You have excellent written and spoken German and English skills, further languages are welcome.

What's in for you …
  • a high-performance, agile culture with a world-class product
  • a highly attractive and incentivizing compensation package & growth opportunities
  • fast growth & the opportunity to shape the future of online scheduling
  • work remote & flexible working hours
  • regular workshops and team events
  • short decision-making processes and flat hierarchies
  • state-of-the-art equipment: Your basic equipment includes the latest Apple devices; we make sure to provide you with all the hardware you need to work efficiently
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POSTE
Mid-Senior UX/UI Designer
LIEU
Plovdiv, Bulgaria
We are currently looking for a passionate, creative and skilled (Senior) UI/UX Designer (m/w/d) to join our UI/UX Design Team. The team is responsible for the UI Design of our Core Products (app, mobile, tablet, desktop) as well as our Marketplace Apps products.

Our products focus heavily on offering our customers a variety of scheduling and resource management tools, as well as offering an intuitive and easy-to-use user experience for their end consumers booking appointments with their resources. You want to have an impact on one of the Top 10 Scheduling Softwares in the world with your creative ideas? Then we’d love to receive your application including your portfolio!

WHAT WILL YOU DO:
  • Creating innovative UX concepts for web, mobile, tablet & desktop in close collaboration with stakeholders and frontend developers
  • Creating UI interfaces, including elements and layouts, style guides, icons and much more
  • Working with Sketch, Zeplin and Abstract
  • Working according to the “mobile first approach” in an agile and dynamic work environment while orienting yourself on the customer journey
  • Working in a team with strong strategists and creative professionals
  • Building effective MVPs, acting as a key driver to evaluate their potential and participating in the optimization process until they become best-in-class solutions
WHO YOU ARE:
  • You possess a university degree in Communication or UX Design or mastered a practical apprenticeship within a related field
  • You have 3-5 years of practical experience in UI design in digital agencies or high-performance internet companies (preferably in SAAS)
  • You have excellent skills in Sketch
  • You have experience in building and managing UI Design Systems
  • You have a very good understanding of complex side architectures, user flows, and shop structures
  • You love new challenges and innovations
  • You are a fast learner and work in detail and independently
  • You have an affinity for SAAS products
  • You are fluent in English
NICE TO HAVE:
  • Ideally, you can master rapid prototype development
  • Experience in Photoshop and Illustrator
  • German or Spanish
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