The rise of digital banking has changed the way financial institutions deliver their services. Customers increasingly expect to access the support they need on their terms, booking appointments on their preferred channel, at a time that suits them. This goes beyond simple appointment booking - large-scale operations need an end-to-end service delivery solution that is scalable and secure.
Customers book and manage appointments from any physical or digital channel, moving freely between them throughout their journey. Create personalised experiences for every channel, from your call centre, website, or Google Search results page, to offline touchpoints like in-branch screens, posters or business cards.
Make the booking process easy. Customers select the location, service, staff member and channel for new appointments. When choosing a specific staff member, customers will only see the availability for that person. Booking forms for returning customers will be pre-populated with their previous preferences.
TIMIFY takes care of your back office tasks, allowing your team to focus on optimising customer experience and revenue. Manage all resources and service scheduling across multiple locations, time zones and languages. Communications such as appointment confirmations and reminders are sent automatically.
Our customer-centric solution allows you to build trust between staff and customers, both in-person and online. Capture key data, manage it centrally and securely, and use the insights to tailor services that will drive more engagement.
Get a consolidated overview of all your branches in one place. Global or individual management for all your branches, plus extensive data, all from one dashboard.Learn more
The best customer service starts with the best insights. Customise booking forms to collect key data, such as needs and preferences, that can be used to personalise services in advance of an appointment.
Easily allocate the right resources to the right services. When an appointment is booked, all dependent staff, rooms and equipment will be auto-booked, avoiding scheduling conflicts.
Schedule and manage video meetings via our integrations with Zoom, GoToMeeting and our own solution, MeetMe. Joining links, confirmations and reminders are sent automatically to all parties involved.Learn more
Manage your business and customer engagements from a single view. Stay in sync with all your team members, set automatic confirmations and reminders, and manage bookings on different devices.Learn more
Meetings and bookings are added to your calendar automatically, then synced to any other calendars you choose, such as Google Calendar, Microsoft Exchange or Office 365.
Expand TIMIFY functionality according to your needs with apps custom designed to perform key tasks or integrate popular third-party tools.Learn more