Understanding TIMIFY: 
Four common business problems solved by our software

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Since relaunching TIMIFY we’ve added over 80 new features and a brand new product for larger enterprises which helps organise international teams, multiple locations and complex resource management.

But how do all these new features work in practice? And how can they be applied to building revenue and efficiencies across different types of business?

Below we break down some common business challenges and show how TIMIFY can be used to solve them.
Problem 1: Retail stores are suffering as customers prefer online shopping

Solution:
Drive customers back to stores with high-value in-store events, which are simple to promote and book online with TIMIFY, and see your profits skyrocket

How to do it with TIMIFY:
  • From one-to-one in-store services like ‘Try before you buy’, personal shopping consultations and repair sessions to group bookings, like product reveals, meet the experts, and all sort of unique parties and other seasonal events can easily be planed with TIMIFY.
  • Marketing teams can benefit greatly from using TIMIFY to organise in-store events in advance, making it easy for customers to book, and simple for businesses to promote and manage attendee numbers, staff and the additional resources required 
  • TIMIFY allows a truly omnichannel experience. By integrating the booking button on all your touch points customers can interact offline, online or on a mobile device to discover events and offers, register and take part in them – and even feed back experiences afterwards
  • TIMIFY’s Marketing tool allows scheduling of seasonal offers and events, easily promoted and booked in advance through all of your customer touchpoints
  • As well as in-store events, TIMIFY can also manage training events and conferences, whether they last just a couple of hours or over several days. 
Problem 2 : Drop-in or manually scheduled appointments create backlogs, queues and poor customer experience, as well as considerable strain on staff and resources

Solution:
Online bookable services let customers choose their most convenient appointment slot from anywhere, at any time of day. Staff are relieved from chaotic peak times, experiencing a smoother on-site flow of customers. Assigning resources to bookings can be automated.

How to do it with TIMIFY:  
  • TIMIFY’s booking settings are completely flexible, allowing you to choose which employees and services are bookable online. Choose the days and hours they are available and they will appear in the online calendar accordingly. You can also show availability of services or resources for internal use, which will only be viewable to staff.
  • Customers are empowered to reschedule or cancel appointments online, hassle-free, relieving staff of dealing with them manually
  • TIMIFY’s resource management options allow staff to create dependencies between resources – meeting rooms, staff or technical equipment can be automatically reserved with specific booking types
  • Booking a time slot for a service which has traditionally been drop-in only can significantly reduce queues and waiting times (particularly for government and financial services)
  • Customise online booking forms (or reminder messages) to gather customer information your agents need to be better prepared, or to ensure a customer brings any relevant materials to an appointment
  • Online appointment scheduling can be highly effective for logistics, such as scheduling loading times for delivery trucks to avoid backlogs
  • Decide whether you want customers to receive email notifications whenever you make changes to their bookings. The "notify customer” checkbox is now left unchecked - by default - in the booking window when you activate the setting. This means if you make minor admin changes such as changing the booking type colour, you can skip emailing customers an update. (Email notifications will still be sent automatically when you cancel a booking)
  • Recognise easily what bookings are in the past and future by fading the colour intensity of all past bookings.

 
Booking overview enhancements - September 2018
  • Add/edit customer info in the same way you can add and edit bookings from your Calendar view - by clicking on the customer’s booking.
  • Edit your current Custom Fields by clicking on any booking displayed in your Calendar view.
Image enhancements - September 2018
  • Pictures you upload to your Calendar - Booking Profile headers and employee profiles - can now be resized and cropped.

Booking Widget Tweaks - September 2018 
  • For Premium users only: remove the TIMIFY branding from your TIMIFY Login, Registration, and Facebook Login options. Customers can make bookings using the "guest" option.
  • Hide the booking duration (this removes the .ics files and means the “time until” won't be displayed on email communications)
  • Hide employees - if you don't want customers to see or choose between your employees, they can book available time slots only.
  • For users with multiple service categories and multiple services: display your services categories as a list. Services belonging to the category can be viewed upon clicking on the corresponding service category. A further option is available to have the first service category open (i.e. with all services showing).
  • Guest Booking only: add a link to your business Terms and Conditions.
Something for our Catalan users - September 2018

New language for our Booking Widget: Catalan 
​​​​​​​Email fixes - September 2018
  • Emails for past bookings are not triggered anymore.  This means that if you edit and save a booking after the booking took place, the customer will no longer receive an email notification.
  • Date format for TIMIFY emails displays correctly across all regions.
  • Time format for Indian emails Mails defaults to UK time.
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