Public organisations are constantly under pressure to modernise processes, while also reducing costs and managing resources more efficiently. Clients demand a choice of services whether online or in-person, free of errors or technical issues. An online scheduling solution helps meet these expectations by digitising admin tasks, managing resources more efficiently, providing multi-channel access and automating communications.
Our easy-to-use software is designed to provide a smooth, quick and transparent service offering, 24/7.
It allows clients to book services from multiple touchpoints, while drop-in clients can join a virtual queue, helping to avoid unnecessary wait times. Once an appointment is made, reminders and notifications are sent automatically, reducing no-shows and miscommunications.
Employees can easily schedule their availability in advance, differentiating between their working hours and availability for bookings in the shared calendar.
Easily assign employees to the services they work on, automating the reservation of essential rooms and equipment every time a booking is received. Utilise in-depth statistics to optimise resource usage and allocation.
Let clients book directly with a particular department or staff member. Customise booking forms to give a full service description for clients, while also gathering essential data to allow staff to prepare. Automate the sending of booking notifications and reminders via email and/or SMS.
Automating booking processes with TIMIFY is not just about efficiency – it significantly enhances the customer experience.
Manage online booking for groups of any size, such as events, consultations, training and meetings. Customise booking forms and enable reminders or online payment as required.
Create and customise data profiles for clients, adding tags and notes for easy search and filtering. View full booking history and current status. Automate client data deletion to ensure GDPR compliance.
Avoid overcrowding by offering selected services virtually. Online booking is simple, with the conference set-up and sending of joining details automated.
Allow customers to pay in advance when booking online, ideal for courses, seminars, access to services or use of facilities.
The TIMIFY Q App lets drop-in clients book a time slot on-site, then monitor the count down to their appointment on their phone. This gives the option to wait off-site, reducing crowded reception areas.
Share your calendar with colleagues, set their admin rights and allow them to add their own work schedules and booking availability. The calendar syncs in real time and with other calendar platforms.
Expand TIMIFY functionality according to your needs with apps custom designed to perform key tasks or integrate popular third-party tools.Learn more